Delivery and Delivery Times

Shipment

Our porcelain is carefully wrapped and packaged to safeguard that your order arrives undamaged at your premises.

We ship with preference by DHL.

Partial deliveries are not possible.

Deliveries within Germany

Shipping within Germany is free of charge. All indicated prices are net prices. VAT will be added separately.

Deliveries to other countries

We ship at a flat rate to the following countries: Ireland, Great Britain, Finland, Sweden, Denmark, Norway, Netherlands, Belgium, Luxemburg, France, Italy, Spain, Portugal, Austria, Switzerland.

In addition to the mentioned prices for each article, we charge a flat rate for shipping and handling costs including standard packing to the above mentioned countries outside of Germany €29,00.

The customer is responsible for the import taxes charged by customs. Those taxes depend on the import rules of the country shipment will be received at. Please contact your customs office for more information.

Exception: Switzerland: The respective customs regulations are valid. We ship our merchandise net, without VAT. Taxes as well as respective customs fees have to be covered by the customer. For more information, please see the pages of the Swiss Customs office.

Delivery Time

Delivery time amounts to 1 to 3 working days within Germany and 7 to 10 working days to other countries as mentioned. (for prepayment calculated from day of payment receipt).

If there are differing delivery times for individual products – you will get the respective information in the online shop and at order confirmation.

Status of the Order

As soon as your package is on its way, you will receive an email with the tracking number of the shipment. Under www.dhl.de , you are able to track your shipment accordingly.

Thank you.