Customer Service

PRIVATE CUSTOMERS

You can order with GLORIA without registration. Please add the items you select into the cart or send us an email with your selected items – we will return to you with a confirmation of your order and inform you about payment terms (bank transfer or PayPal) and delivery times.

COMMERCIAL CUSTOMERS

As commercial customer – you will receive a special login and password to our website. Your customer account will reflect your purchase conditions and respective discounts. You can place your selected items into the cart and send it to us. We will confirm your order accordingly with payment conditions and delivery terms.

#PERSONALIZEIT

We offer this special service of personalization onto individual items but also onto selected products from our portfolio. We will store your logo or data for the personalization service for any follow-up orders you may want to place.

OUR SERVICE

We strive to do better every day. In case you are dissatisfied with our service and/or delivery – please let us know. We take your complaints very seriously. Please write to us under info@gloriaporcelain.com. Mrs Weidl and her team will be of service to you. Thank you.
The European Commission also provides a platform for online dispute resolution (ODR). This is available at http://ec.europa.eu/consumers/odr/. However, we are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board.

WHAT IS A MANUFACTORY?

Imagine many many designs and manifold shapes and decoration possibilities – we @GLORIA develop our collections for our wide range of customers. Still, you might have a different idea or taste what to do with a special shape or design. Mix and match as you please – a manufactory like GLORIA can realize your dream on porcelain. Pick your shape, select your design and write to me – I love my job and I love special challenges.

Handmade with Love
Yours, Birgit Weidl